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Knowledge Base

Unable to install or access Imunify360 after the Imunify360 Extension was installed, the page is constantly reloading and refreshing on its own

 
applications extensionscentosdebugdeploymentfirewall

Symptoms

  • Unable to install or access Imunify360 after the Imunify360 Extension was installed, the page is constantly reloading and refreshing on its own

  • The following error can be found in /var/log/i360deploy.log:

    Installation daemon created pid file /usr/local/psa/var/modules/imunify360/installation.pid Installation daemon forked first time Installation daemon forked second time Installation daemon initialized Starting i360deploy.sh
    [2023-10-07 11:27:15] Checking for an update to i360deploy.sh
    [2023-10-07 11:27:15] Downloading i360deploy.sh.repo_version (please wait)
    [2023-10-07 11:27:16] i360deploy.sh is already the latest version (2.82) - continuing Detecting ostype... centos In a few moments the script will install latest imunify360-firewall package (w/dependencies)... (Ctrl-C to cancel)
    [2023-10-07 11:27:25] Failed to get package version

  • The following error can be found in the Plesk debug log:

    [2023-10-07 12:12:25.694] 2319039:65212f09a4e02 DEBUG [util_exec] [212f5c49c2b1a43ea68f0983e19b86c8-0] Starting: filemng root list files /usr/local/psa/var/modules/imunify360/tmp-executeWxAaUh --in-bytes --allow-root, stdin:
    [2023-10-07 12:12:25.695] 2319023:65212f0996444 DEBUG [extension/imunify360] [65212f09a7327] Finished in 0.01018s, Error code: 1, stdout: execute.py: execve failed for /usr/local/psa/admin/sbin/modules//imunify360/execute.py: No such file or directory
    System error 2: No such file or directory
    , stderr: execute.py: execve failed for /usr/local/psa/admin/sbin/modules//imunify360/execute.py: No such file or directory
    System error 2: No such file or directory

  • The following error occurs when executing the deployment script /usr/local/psa/admin/sbin/modules/imunify360/i360deploy.sh manually:

    # /usr/local/psa/admin/sbin/modules/imunify360/i360deploy.sh
    Checking for an update to i360deploy.sh
    Downloading i360deploy.sh.repo_version (please wait)
    New version (2.82) of i360deploy.sh detected
    Do you want to run i360deploy.sh 2.82 now (y/n) ?
    y
    OK, executing i360deploy.sh.repo_version
    Download of i360deploy.sh 2.82 successful
    Run /usr/local/psa/admin/sbin/modules/imunify360/i360deploy.sh
    Skipping check version
    Detecting ostype... centos
    In a few moments the script will install latest imunify360-firewall package (w/dependencies)... (Ctrl-C to cancel)
    [2023-10-07 12:15:58] Failed to get package version

  • Repository error occurs when executing package update or repository reload, e.g.:

    # yum update
    ...
    Errors during downloading metadata for repository 'mariadb-main':
    - Status code: 404 for https://dlm.mariadb.com/repo/mariadb-server/10.7/yum/rhel/8/x86_64/repodata/e3833871afca2d811714f593ca811a49aa164403fe90dce8fa162127d4accbaa-updateinfo.xml.gz 
    - Status code: 404 for https://dlm.mariadb.com/repo/mariadb-server/10.7/yum/rhel/8/x86_64/repodata/87f4cced936ba0b45379e14a9a76e20837bdffcfff567065bc344e9af1fb6e4c-filelists.xml.gz 
    - Status code: 404 for https://dlm.mariadb.com/repo/mariadb-server/10.7/yum/rhel/8/x86_64/repodata/222709914d36d4a0fd607616111adc273a0822b3d990597747cb4aac88c80396-primary.xml.gz 
    Error: Failed to download metadata for repo 'mariadb-main': Yum repo downloading error: Downloading error(s): repodata/87f4cced936ba0b45379e14a9a76e20837bdffcfff567065bc344e9af1fb6e4c-filelists.xml.gz - Cannot download, all mirrors were already tried without success; repodata/e3833871afca…

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