Plesk Obsidian upgrade on Windows get’s stuck or fails: this operation returned because the timeout period expired

Symptoms

• Plesk upgrade to Obsidian fails or gets stuck with one of the following errors:

  Upgrading Plesk Engine...
  Failed service operation: This operation returned because the timeout period expired. (Error code 1460) at Start service PleskWebSocket
  Sub-action 'ServiceControl' failed with error code: 1064(0x00000428)
  Upgrading Plesk core sources...
  Error occured while performing sub-action 'UpgradeZip': Unable to create temporary directory for update in root folder: C:Program Files (x86)Pleskadminhtdocsmailconfig

• Plesk may not be accessible after the upgrade attempt.

• 3rd party Anti-virus solution(s) (AVG, Malwarebytes Premium, etc) enabled on the server.

Cause

Anti-virus solution(s) blocks the Plesk upgrade process.

Resolution

1. Connect to the server via RDP.

2. Reboot the server in order to kill any stuck processes.

3. Disable Anti-virus solution(s).

4. Re-run Plesk upgrade process.

   C:> “%plesk_bin%”ai.exe –console