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Knowledge Base

Plesk Obsidian upgrade on Windows get’s stuck or fails: this operation returned because the timeout period expired

 
anti virusinstallation upgradeobsidianplesk obsidianplesk obsidian for windows

Symptoms

  • Plesk upgrade to Obsidian fails or gets stuck with one of the following errors:

    Upgrading Plesk Engine...
    Failed service operation: This operation returned because the timeout period expired. (Error code 1460) at Start service PleskWebSocket
    Sub-action 'ServiceControl' failed with error code: 1064(0x00000428)
    Upgrading Plesk core sources...
    Error occured while performing sub-action 'UpgradeZip': Unable to create temporary directory for update in root folder: C:Program Files (x86)Pleskadminhtdocsmailconfig

  • Plesk may not be accessible after the upgrade attempt.

  • 3rd party Anti-virus solution(s) (AVG, Malwarebytes Premium, etc) enabled on the server.

Cause

Anti-virus solution(s) blocks the Plesk upgrade process.

Resolution

  1. Connect to the server via RDP.

  2. Reboot the server in order to kill any stuck processes.

  3. Disable Anti-virus solution(s).

  4. Re-run Plesk upgrade process.

    C:> "%plesk_bin%"ai.exe --console

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