Knowledge Base

Acronis Backup extension in Plesk doesn’t work: ERROR: AcronisCommonLibJsonRpcErrorResponseException: Internal error (SocketClient.php:133)

Symptoms

Opening Acronis Backup extension in Plesk returns an error:

ERROR: AcronisCommonLibJsonRpcErrorResponseException: external error (SocketClient.php:133)

Cause

Acronis services/processes have hung up.

Resolution

Restart the Acronis services

# systemctl restart acronis_*

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