Announcing Plesk Onyx Support Policy Update - Plesk

Announcing Plesk Onyx Support Policy Update

Calling to all Plesk Onyx users – it’s time to say goodbye to your current software version. The dynamic hosting industry evolves very quickly. And our goal as a WebOps leading platform is to provide our customers with the best solutions. Plesk Obsidian entered the game so you can access the most complete tool on the market. With optimal usability, increased productivity, tougher default security, and many more key improvements.

With the launch of Obsidian last year, Plesk ended the era of upgrades and introduced the era of short releases. Switching to regular updates is imperative to always deliver a secure and stable version of Plesk. That is, with new features and improvements that partners and customers expect to get from an intelligent software solution. Find out more about Plesk Obsidian 18.0 mass update and new partner controls in this article. Also, keep in mind that only Obsidian gives you access to the full extensions catalog.

In order to fully accompany you to make the digital transformation easier, we provide you with the best support, that requires an update to the latest software version. In this regard, Plesk has an end-of-life support policy which is primordial in order to deliver innovative and cost-effective solutions.

Plesk Version Lifecycle

The table below describes when specific versions of Plesk will enter the extended support phase and when patches for critical issues will no longer be available. If the Plesk version in use is EoL (End of Life), Plesk strongly recommends upgrading to a supported Plesk version.

ProductReleasedExtended Support*End of Life**
Plesk ObsidianJune 4, 2019 ***not applicablenot applicable
Plesk OnyxOctober 11, 2016October 11, 2020April 20, 2021

*In terms of Plesk Onyx, there is a 4-year support period, after which the product will no longer be available for new purchases and will only receive patches for critical issues. The Extended Support Period is six months starting from October 2020.

**End of Life: Once the Extended Support period is over, the product will stop receiving further development (including critical patches), and technical support requests will no longer be accepted.

*** Starting from this date, Plesk began accepting technical support requests for Plesk Obsidian (General Availability version launched on October 22nd, 2019).

Benefits of Auto-updates

Benefits of Auto-updates - Announcing Plesk Onyx End of Life - Plesk

It’s worth noting that Plesk is committed to supporting only Plesk Obsidian (18.x), and not older versions than the two previously released.

Here’s a good example. If a user installs Plesk 18.05.28 as a fresh instance but after a few weeks decides to install a new instance, its version will be 18.0.29 and not 18.0.28 anymore. Nonetheless, version 18.0.28 will still be supported until the following two newer versions are released – in this case, until version 18.0.30 is released.

This is why it’s very important to check your current version of your Plesk before asking for support. It’s possible that you’re no longer using a supported version – that is, the current version or the one before – and all you need to do is to update your Plesk to get full performance. You can turn the update option on to automatically update versions and simplify your admin tasks – at the end of the day, this is what Plesk’s here for 🙂  

Essential benefits of auto-updates are the following:

  1. No need to upgrade or migrate to a new major version each year.
  2. Immediate access to new features or improve existing ones.
  3. Constantly patching potential security vulnerabilities.
  4. Boosted speed and performance.
  5. Protection of user’s data.

You can find more information about Plesk Support Policy end-of-life on our lifecycle policy and change log pages. 

Got any questions about short releases and the Plesk Obsidian auto-updates? Drop us a line in the comment section below!

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Elvis Plesky
Our fun and curious team mascot's always plugged into the latest trends. He's here to share his knowledge and help you solve your tech problems.

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