Symptoms
-
Backup in Plesk fails with the following error:
Unable to back up files from C:Inetpubvhostsexample.com owned by system user. Error: Failed to create archive: Repository error: Archiver error: unable to pack C:/Inetpub/vhostsexample.com. Archive creation failed.
Cause
Files of subscription example.com are locked by a stuck processes and Plesk Backup Manager is unable to access them.
Resolution
- Connect to the server via RDP
- Open Windows Task Manager
- Stop the process
RunCU.exe