Symptoms
- Plesk upgrade fails with the error:
Upgrading Plesk base locale...
Could not open input file: C:Program Files (x86)ParallelsPlesk/admin/plib/scripts/update-failure-notification.php
ERROR: The installation of the package 'plesk-locale-base-en-US' failed with code -1. (upgrade: Upgrading Plesk base locale...)
Not all packages were installed.In
C:ParallelsInstallerautoinstaller3.log
2019-10-08 14:01:55.470014] Access is denied. (Error code 5) at Move file 'C:ParallelsInstallerparallelspoolregularPLESK-WIN_18.0.19_1013dist-windowsplesk-locale-base-en-USplesk-locale-base-en-US-package.version' to 'C:Recycler{86066D57-9347-46a7-B4DB-971D9EF36D29}db7facdb-ea0e-11e9-9b4b-00155da83308'
- Procmon shows ACCESS DENIED for
C:Recycler
(Recycle bin).
Cause
Plesk bug PPPM-11109 that will be fixed in future Plesk updates.
Resolution
- Login to the server via RDP.
- Set below permissions toÂ
C:Recycler
(SYSTEM and Administrators groups must have Full control )Owner : BUILTINAdministrators
Group : NT AUTHORITYSYSTEM
Access : Everyone Allow ReadData, CreateFiles, AppendData, ExecuteFile, DeleteSubdirectoriesAndFiles, ReadAttributes,
Delete, ReadPermissions, Synchronize
Everyone Allow ReadAttributes, Delete, ReadPermissions, Synchronize
NT AUTHORITYSYSTEM Allow FullControl
BUILTINAdministrators Allow FullControl