Server is detected as dedicated even though it is running on QEMU KVM on RedHat

Symptoms

• The error message below is displayed when trying to install a Plesk VPS license on a Windows Server on QEMU KVM on RedHat virtualization platform:

  PLESK_ERROR: Error: The license key is invalid. In order to use Plesk, you need to obtain and install a new valid license key. The license key is intended only for use with Plesk operating inside the following virtual environments: Virtuozzo containers, VMWare, Microsoft Hyper-V, Xen, KVM, Virtuozzo Server, LXC, Docker.

• The php script info.php in this article gives this output:

  'platform' => 'dedicated',

  Note: if the message This app can’t run on your PC is displayed, it is possible to use this command instead:

  C:> “%plesk_dir%adminenginephp.exe” info.php | findstr platform
  ‘platform’ => ‘dedicated’,

• The command below gives the output “none”:

  C:> “%plesk_dir%adminenginephp.exe” -dauto_prepend_file= -r “echo get_virtualization();”
  none

• The command below answers Red Hat and KVM as System Manufacturer and Model:

  C:> systeminfo | findstr /C:”System Manufacturer” /C:”System Model”
  System Manufacturer: Red Hat
  System Model: KVM

Cause

Resolution

Workaround

If update is not possible for some reason you may try the following

Additional information

• The license key is intended only for use with Plesk operating inside the following virtual environments