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Knowledge Base

Plesk is not accessible with error 500: Failed opening required

 
antivirushttpsphpplesk for windowsplesk service interface

Symptoms

  • Plesk is not accessible with error 500.

  • The following error is found in php_error.log:

    PHP Fatal error: require_once(): Failed opening required 'C:Program Files (x86)Pleskadminplib/vendor/autoload.php' (include_path='C:Program Files (x86)Pleskadminplib') in C:Program Files (x86)PleskadminplibLoader.php on line 20

    'C:Program Files (x86)Pleskadminplibcuadmin.php' is not recognized as an external or external command, operable program or batch file.

Cause

Corrupted Plesk installation / Antivirus software interfering with Plesk functionality.

Resolution

Add %plesk_dir% to exceptions on antivirus.

In case files mentinoned in the error message are missing, download plesk-core.zip from https://autoinstall-win.plesk.com/, extract and substitute files under %plesk_dir%adminplib.

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