The success story of how Plesk helped Rise.co get aligned and serve their clients better than ever, as told by Kahl Orr.
One of the most challenging realities of scaling your business is being able to organize everything well. With more success comes more complexity I discovered – as the founder of web design and development startup, Rise.
I’m a web developer and entrepreneur, who developed a passion for coding and building websites when I was only in middle school. I’ve since turned that early love of web development into a thriving, digital startup that’s growing fast.
Rise.co is on track to breaking the half-million-dollar annual revenue mark this year alone. A true milestone that’s built on the back of designing and developing high-quality websites for a veritable army of very satisfied customers.
One thing is clear: I wouldn’t be where I am today without the capabilities of Plesk.
When Everything Was All Over the Place
As Rise.co expanded, it went from a solo operation, run just by me, to a team of 10 that I manage. Accounting for this growth was client work that became more demanding, with some clients owning dozens and dozens of websites. Due to this explosion of work, we outgrew our usual way of doing things.
We were hosting websites for our clients all over the place, under different hosting platforms. Managing them was difficult, and our processes weren’t able to be streamlined. When we needed to host about 100 websites for one client, we knew we needed a way to better organize things. That’s when we found Plesk.
A big reason for this disarray was our hosting solutions couldn’t support the magnitude of work we were taking on. I had that Aha! moment when I considered the hosting solutions we were providing clients with multiple websites. They were letting us down in terms of management, efficiency and ease of use.
That’s when I knew that we couldn’t support our breakneck growth if we stayed with our old website management habits. And so the search for a new and better hosting solution was underway. Luckily, I spoke to our team at Rackspace, who provides our IT support. They immediately recommended moving all our sites to a Plesk environment.
How Plesk Became a Game-Changer for Rise.co
With any new platform, there’s always a learning curve, but I found that Plesk’s platform allowed us to learn it without any friction. That’s really saying something when you consider how feature-rich Plesk is.
We were not used to being able to manage all websites in one place or being able to quickly and easily set up and manage WordPress installs. Once we learned the platform, however, we were able to build efficient processes for our team to manage, update and maintain bulk sites from one Plesk environment.
Rise.co moved to Plesk to help better serve our larger clients with numerous websites. Now, we can set a Plesk install for all our larger clients with many websites. We can easily set up WordPress, update and maintain sites, manage databases and PHP versions at per-site level. All within one Plesk account.
It’s made our web administration and development teams’ lives so much easier. After only working in this more efficient environment for a short time, I was already able to see the difference. Here’s what our results were:
- More productivity from ease of use
- Better site management
- Increased efficiency and processes
- The ability for our IT support (Rackspace) to easily step in and help when needed
Needless to say, because of these positive results, I envision a long-term partnership with Plesk.
How We Use Plesk Today
Currently, things are running like clockwork on Plesk. I really appreciate how the platform enables us to showcase our design and development savvy to our clients without missing a beat. Plesk’s platform is our go-to solution in order to manage bulk websites for a single client.
We work with several franchise corporations that have more than 100 locations and websites. Plesk allows us to offer them our services for bulk websites with confidence. All the headaches of a disunited hosting setup are now a thing of the past.
If I had to narrow down all the benefits the platform has given us to just a few bullet points, they would be:
- The capacity to manage bulk websites in one place
- The ability to easily manage single databases and server settings at the per-site level
- The reality that Rackspace supports your platform, which means we didn’t need to switch support teams (always a plus!)
Of course, the benefits of Plesk aren’t just contained to its platform. In other words, I’ve seen measurable gains in my business that correlate to when I started using Plesk.
What Rise.co Has Done Since Switching to Plesk
One of the best ways that I can think of to illustrate how a platform like Plesk empowers my agency is in the numbers and how it’s positively affected how I run it.
Year over year, my agency has already more than doubled its revenue. Such staggering growth—coming in such a short period of time—would not be possible without the streamlining of our hosting that Plesk has enabled.
The other side of the equation is what my life now looks like now. All thanks to the security of having such a better platform to serve our clients. These days, I can confidently transition into actually running my company as opposed to just working on our projects, like:
- Growing my agency further by netting more clients
- Delighting my existing client base
- Leading my team to provide first-rate service to our customers
Plesk has been such a good fit with Rise that I really wish I’d discovered it sooner. The only thing I will advise anyone interested in using Plesk is to work with someone already experienced with Plesk. So that they can help get you up and running much quicker!
Rise is a fast-growing web development agency, building high-end, custom websites and web and mobile apps for national brands.