How Formerly Skeptical IP-Projects Turned Direct Plesk Partner

How IP-Projects Turned Direct Plesk Partner

What makes our customers and partners tick? We asked Michael Schinzel, Managing Director at IP-Projects and long-term Plesk partner about what made them choose us. Seems it was a shift of perception, proper support when in need, and open discussions about prices. 

Who are IP-Projects?

The hosting company IP-Projects focuses on personalized direct customer support and its mantra is to solve the needs of its customers. And these very customers asked specifically for Plesk. Why? Because they prefer a user interface that allows them to create and manage domains within seconds – within a single platform.

Watch Michael Schinzel tell the full story of how the “rather small or medium-sized” IP-Projects powered up with Plesk. 

So, based on a pure cost /benefit analysis, Michael says IP-Projects opened up to Plesk. But it was not an instant decision.

Initial Reservations of Plesk and Change of Perception

The start was not very optimistic, as IP-Projects was rather reserved towards using Plesk. The perception was that it was a rather confusing and complicated management panel, some time back in 2011. Therefore, Michael recalls, “until the time when our former license partner had ceased to cooperate with Plesk, we did not deal with your company intensively.”

Michael Schinzel from IP-Projects

IP-Projects go from fear to finding something special in Plesk.  

“In our experience, there is no other hosting control panel with such a diverse offer.”

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“Only in 2014 did we become a direct Plesk partner. From that point on, Plesk established itself as a real alternative to the free dashboard we were using.” 

Finding Solutions to Critical Issues

Plesk is an added layer over IP-Projects’ server infrastructure. Their numerous enhancements such as the SEO Tools, WordPress Toolkit and Joomla! Toolkit, are also valuable add-ons for IP-Projects customers. They discovered it to be a great choice due to our management interface. But one of the strongest arguments for using Plesk is the technical support offered free of charge for direct customers.

“[Plesk Support] created several service tickets for a range of issues. And some were not even 100% coming from the Plesk hosting panel. We always received excellent support from the customer care teams. Without any additional costs. This is how we discovered that Plesk has become a reliable partner in the recent years”

Michael Schinzel

Good Value for Money

When it comes to Plesk pricing levels, Michael Schinzel believes that startups should benefit from a pricing tier dedicated to this category.

Good value for money - Plesk Panel

“This way they would be able to offer new providers good conditions to buy Plesk licenses. For example, a special discount for 1-2 years for direct partners.” 

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With such a settling offer in their pockets, companies on the same range as IP-Projects could build a customer portfolio faster. And once secured, they can scale up by choosing from Plesk’s solutions portfolio. Nonetheless, IP-Projects moved smoothly past this specific initial challenge. And Plesk played a key role in this regard.

How? Plesk is always open to discuss license prices and other possibilities of cooperation with customers. IP-Projects listened to its customers, as does Plesk. They both met halfway. However, being open to price negotiation is not all.

Plesk support for direct partners is the other top differentiator. Faster and leaner operations for direct partners generate happier customers – And this provides great value for money.

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“Plesk is responsible for bridging our technical gaps” – EverData Success Story

EverData CEO, Naveen Sharma talks about Plesk

What once required manual coding, scripting and technical know-how, is now easily automated for users of any skill. Automation – which is possible with the likes of the simple, effective, hosting management platform: Plesk. For us, Plesk automation is responsible for bridging the gaps between technical and non-technical users. I am Naveen Sharma, CEO of EverData Technologies and I’m here to tell you how Plesk has impacted our lives.

EverData

Who are EverData Technologies?

We started out as a small domain name provider in 2013 with a modest list of traditional hosting plans. But now, EverData Technologies successfully delivers complete hosting solutions worldwide. Including cloud services for max availability, SSD hosting for speed, SEO hosting, collocation, and recently – VPS Cloud SSD hosting. Our growth philosophy is simple: Always be customer-centric. Good quality, fair pricing, and reliable support are the three fundamentals that earned our company a distinct reputation in the industry.

EverData Clients Prefer Plesk

Research, feedback, and polls from our varied client base revealed that more than 70% of our clients were satisfied with Plesk. This is because a large part of our client base includes start-ups who can’t afford to focus on technical problem-solving. And most of them found Plesk to be simple enough to handle.

We love how it’s compatible with multiple OS – Linux, Windows, and so on, and how truly scalable Plesk is. On the one hand, beginners can handle all basic options with its intuitive interface. Meanwhile, advanced users with specific needs can exercise extended control to manage and optimize.

Naveen Sharma

“What we like most about Plesk is the commitment to innovation without compromising on simplicity.”

“While others may introduce the proprietary hosting panel, we use one panel - Plesk.”

In short, Plesk hosting panel is simple, innovative, user-friendly and scalable – fully resonating with EverData’s forward-thinking philosophy. Moreover, we’re continuously happy with Plesk’s value additions year after year. So, we thought there’s no merit in reinventing the wheel.

We dropped plans to develop our proprietary hosting panel and started encouraging our non-technical clients to use Plesk instead. We even assisted via free Plesk training sessions to help non-technical clients manage different hosting aspects themselves.

EverData resellers use Plesk to manage technical issues

EverData also offers reseller hosting packages, while receiving positive feedback on Plesk hosting panel. Resellers say that one of the best things about Plesk is that advanced versions, such as Plesk 12.0 onwards, helped manage client issues. Even if they have no advanced technical knowledge.

“It used to be difficult – trying to answer queries related to subscriptions, plans, and clients.”

However, latest Plesk developments have allowed us to take the ownership, switch to our resellers’ account and repair issues quick. Again, this perfectly aligns with an EverData philosophy- “take complete ownership of complex issues!”

Are we perfectly satisfied with Plesk?

Well, I believe that perfection is not attainable. But if we chase it – we catch excellence. What matters is how persistent Plesk is in constantly evolving. Ultimately, based on our experience with clients and resellers, we can say that Plesk hosting panel satisfies various client needs. No matter the business, budget, and technical knowledge.

In fact, in our upcoming WebnCloud Expo 2019, we’re thinking of adding a Plesk training session for new clients and resellers. Among sessions on Linux, RedHat, and VPS cloud, we’ll discuss the latest Plesk versions and the advanced options they offer.

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