Why does the ( i ) information icon on the right of each mail account not provide the automatic setup options always?

Question

• Why does the information icon in Plesk at Domains > example.com > Mail Accounts not always show three sections for setup options of e-mail accounts?
• What do I have to do to make the QR code options in Domains > example.com > Mail Accounts after pressing the  information icon for a mailbox visible?
• How to enable the QR code automatic email account setup options for a Plesk mailbox?

Answer

A domain in Plesk must meet the following conditions in order to have the automatic mail setup options visible:

• Mail Autodiscover is enabled in Tool & Settings > Mail Server Settings and in Domains > example.com > Mail > Mail Settings

• Hosting type is set to Website Hosting

The differences between the three setup options are the following:

• Microsoft Outlook, Gmail, or Thunderbird shows information for Mail Autodiscover setup by specifying mailbox name
• iOS Mail on IPhone or IPad shows a QR code and a link for Mail Autodiscover setup
• Manual setup shows information to manually set up a mailbox in a mail client

Additional Information

How does mail autodiscover function work in Plesk?

How to manage mail autodiscover in Plesk?