Symptoms
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Website hosted in Plesk or some sections are inaccessible with the following error in /var/www/vhosts/example.com/logs/error_log):
CONFIG_TEXT: AH01071: Got error ‘PHP message: PHP Warning: require(/var/www/vhosts/example.com/httpdocs/wp-includes/load.php): failed to open stream: Permission denied in /var/www/vhosts/example.com/httpdocs/wp-settings.php on line 19
PHP message: PHP Fatal error: require(): Failed opening required ‘/var/www/vhosts/example.com/httpdocs/wp-includes/load.php’ (include_path=’.:/opt/plesk/php/7.1/share/pear’) in /var/www/vhosts/example.com/httpdocs/wp-settings.php on line 19′
[crit] [client 203.0.113.2] (13)Permission denied: /var/www/vhosts/example.com/httpdocs/css/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable, referer: http://www.example.com/index.html
Note: the path in bold may differ.
Unable to open file manager:PLESK ERROR: Unable to find the directory /var/www/vhosts/example.com: filemng failed: move_to_cgroup(): pam_open_session() failed 6: Permission denied Unable to limit resources for process 6665 for user joedoe filemng: opendir failed: Permission denied System error 13: Permission denied
Cause
Incorrect permissions/ownership for website files/directories:
Resolution
- Login to Plesk
- Go to Subscriptions > example.com and determine the system user for the subscription:
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Connect to the server using SSH.
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Run the following commands:
Note: Replace “johndoe” with the system user name from step #2
# find /var/www/vhosts/example.com/httpdocs/ -type f -exec chmod 644 {} ;
# find /var/www/vhosts/example.com/httpdocs/ -type d -exec chmod 755 {} ;
# find /var/www/vhosts/example.com/httpdocs/ -type f -exec chown johndoe:psacln {} ;
# find /var/www/vhosts/example.com/httpdocs/ -type d -exec chown johndoe:psacln {} ;
