Symptoms
Migration fails with the following error:
Error when backing up mail messages of mailbox '[email protected]' on the source server. Command: C:plesk_migratorMailMigrator.exe backup --account-description-file=C:plesk_migratormailexample.comjdoemailbox-description --exclude-message-ids-file=C:plesk_migratormailexample.comjdoeexclude-message-ids Exit code: 2 Stderr: Error: Cannot conect to mail server localhost:143. Authentication for mailbox [email protected] failed. Reason: Login failed. Server answer ABCD_2 NO LOGIN bad username or password
Cause
The [email protected]
mailbox's password stored in Plesk does not match the password stored in SmarterMail.
Resolution
Update the password for [email protected]
via Plesk GUI:
- Log in to Plesk on the source server
- Navigate to Domains > example.com > Mail Accounts
- Set a new password for
[email protected]
- Log in to Plesk on the target server
- Press Reload Source Data in Tools & Settings > Migration and Transfer Manager > 203.0.113.2
-
Re-sync business objects and mail data for the
example.com
subscription.