Knowledge Base

Migration can not be started: Failed to connect to target Plesk server by Plesk API Plesk error 1006 Access to API is disabled

Symptoms

Plesk shows the following error in starting the migration, where 203.0.113.2 is the IP-Address of the target server:

PLESK_ERROR: Failed to connect to target Plesk server by Plesk API: Plesk error [1006]: Access to API is disabled for 203.0.113.2
It is possible to telnet to the destination server on 8443 port locally and remotely. For example:

# telnet 203.0.113.3 8443
Trying 203.0.113.3…
Connected to 203.0.113.3.
Escape character is ‘^]’.
There are the following record in Migration debug log file:
- Logfile location on Windows: %plesk_dir%varmodulespanel-migratorsessions/<date_of_session>/debug.log
- Logfile location on Linux: /usr/local/psa/var/modules/panel-migrator/sessions/<date_of_session>/debug.log

+|2018-05-22_13:07:19,862|D|MT|core.utils.common.http_xml_client|||API request to https://203.0.113.2:8443/enterprise/control/agent.php
+|2018-05-22_13:07:19,862|D|MT|core.utils.common.http_xml_client|||Request XML: 
=|2018-05-22_13:07:19,862|D|MT|core.utils.common.http_xml_client|||<?xml version="1.0" encoding="utf-8"?> 
=|2018-05-22_13:07:19,862|D|MT|core.utils.common.http_xml_client|||<packet version="1.5.2.1"> 
=|2018-05-22_13:07:19,862|D|MT|core.utils.common.http_xml_client||| <server> 
=|2018-05-22_13:07:19,862|D|MT|core.utils.common.http_xml_client||| <get> 
=|2018-05-22_13:07:19,862|D|MT|core.utils.common.http_xml_client||| <stat/> 
=|2018-05-22_13:07:19,862|D|MT|core.utils.common.http_xml_client||| </get> 
=|2018-05-22_13:07:19,862|D|MT|core.utils.common.http_xml_client||| </server> 
=|2018-05-22_13:07:19,862|D|MT|core.utils.common.http_xml_client|||</packet> 
=|2018-05-22_13:07:19,862|D|MT|core.utils.common.http_xml_client||| 
+|2018-05-22_13:07:20,003|D|MT|core.utils.common.http_xml_client|||Response: 
=|2018-05-22_13:07:20,003|D|MT|core.utils.common.http_xml_client|||<packet version="1.5.2.1"> 
=|2018-05-22_13:07:20,003|D|MT|core.utils.common.http_xml_client||| <system> 
=|2018-05-22_13:07:20,003|D|MT|core.utils.common.http_xml_client||| <status>error</status> 
=|2018-05-22_13:07:20,003|D|MT|core.utils.common.http_xml_client||| <errcode>1006</errcode> 
=|2018-05-22_13:07:20,003|D|MT|core.utils.common.http_xml_client||| <errtext>Access to API is disabled for 203.0.113.2</errtext> 
=|2018-05-22_13:07:20,003|D|MT|core.utils.common.http_xml_client||| </system> </packet>

Plesk IP access policy is configured at Plesk > Tools & Settings > Restrict Administrative Access on the target server.

Cause

The target server is not accessible by Plesk API locally.

Resolution

From Plesk:

Log into Plesk (target);
Go to Tools & Settings > IP Access Restriction Management (under “Security”) > Settings > select > Add Network > add the IP address of the target server.

From SSH: