Support SSH Access

This extension helps to provide Plesk Support Team with the access to the server simplifying the routine.

NOTE: Technical support from Plesk company is provided for free only to Plesk’s direct partners/resellers or for customers who purchased Plesk directly from Plesk online store. In all other cases support is provided by ISV provider/hoster/license reseller. Should you yet have a direct Plesk support it’s available as paid option: How to get support directly from Plesk?

What actions will be done to provide access?

• A new user is created on the server
• Plesk public SSH keys are added to the keychain of the new user to make sure that the connection to the server is secure
• IP address of Plesk Support Team is added to the internal firewall (Note: If an external firewall is used, such as Google Cloud Platform Firewall, manual intervention is required)
• A user lifetime is set to make sure that the user is removed automatically