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![](https://ext.plesk.com/packages/e/7/e7f67d17-8f04-44a4-9948-26d5a6b2ee7a/icons/64x64.png?1.2.5-3263)
Support SSH Access
![support-access-1.png](https://cdn1.plesk.com/wp-content/uploads/2024/07/01181010/support-access-1.png)
![support-access-2.png](https://cdn1.plesk.com/wp-content/uploads/2024/07/01181013/support-access-2.png)
Version
1.2.5
Requires
18.0.51
Developer
Plesk
Platform
unix
Category
Support SSH Access
This extension helps to provide Plesk Support Team with the access to the server simplifying the routine.
NOTE: Technical support from Plesk company is provided for free only to Plesk’s direct partners/resellers or for customers who purchased Plesk directly from Plesk online store. In all other cases support is provided by ISV provider/hoster/license reseller. Should you yet have a direct Plesk support it’s available as paid option: How to get support directly from Plesk?
What actions will be done to provide access?
- A new user is created on the server
- Plesk public SSH keys are added to the keychain of the new user to make sure that the connection to the server is secure
- IP address of Plesk Support Team is added to the internal firewall (Note: If an external firewall is used, such as Google Cloud Platform Firewall, manual intervention is required)
- A user lifetime is set to make sure that the user is removed automatically
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Partners
![industry-partner_GOOGLEPARTNER](https://cdn1.plesk.com/wp-content/uploads/2020/06/02115814/industry-partner_GOOGLEPARTNER.png)
![industry-partner_MICROSOFT](https://cdn1.plesk.com/wp-content/uploads/2020/06/02115815/industry-partner_MICROSOFT.png)
![industry-partner_REDHAT-r2](https://cdn1.plesk.com/wp-content/uploads/2021/08/02123135/industry-partner_REDHAT-r2.png)
![industry-partner_AUTOMATTIC](https://cdn1.plesk.com/wp-content/uploads/2020/06/02115819/industry-partner_AUTOMATTIC.png)
![industry-partner_AWS](https://cdn1.plesk.com/wp-content/uploads/2020/06/02115820/industry-partner_AWS.png)
![industry-partner_DIGITALOCEAN](https://cdn1.plesk.com/wp-content/uploads/2020/06/02115821/industry-partner_DIGITALOCEAN.png)
![industry-partner_SCALEWAY](https://cdn1.plesk.com/wp-content/uploads/2020/06/02115822/industry-partner_SCALEWAY.png)
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