Website on Plesk returns webserver default page instead of the website content

Dmitry Bystrov

10 months ago

Symptoms

Website returns Webserver Default Page instead of the website content.
The following error appears in the /var/www/vhosts/system/example.com/logs/error_log file:

[error] [client 203.0.113.2] Directory index forbidden by Options directive: /var/www/vhosts/example.com/httpdocs/
The Index files is set to Default in Plesk > Domains > example.com > Apache & nginx Settings.
No one of index files:
- index.html
- index.cgi
- index.pl
- index.php
- index.xhtml
- index.htm
- index.shtml
is present under Domains > example.com > File Manager.

The index file was renamed, moved, or removed.

If the index file was removed, restore it from a backup or recreate it.

If the index file was renamed or moved, perform one of the following resolutions:

Log in to Plesk.
Go to Domains > example.com > Apache & nginx Settings.
Switch the Index files directive to Enter custom value.
Insert the name of the file which is used instead of default index.* file.
Press the OK button to apply changes.
Go to Domains > example.com > File Manager and make sure that the custom index file is present in the opened folder.
If the custom index file is located in another folder, move it to the website Document root folder (can be found on the Domains > example.com > Hosting Settings page) by selecting this file in the File Manager and clicking the Move button:

Log in to Plesk.
Go to Domains > example.com > File Manager.
Find the renamed file and rename it back to the correct one (the correct name depends on the file content):
- index.html
- index.cgi
- index.pl
- index.php
- index.xhtml
- index.htm
- index.shtml
by clicking the > Rename button:
If the index.* file is located in another folder, move it to the website Document root folder (can be found on the Domains > example.com > Hosting Settings page) by selecting this file in the File Manager and clicking the Move button:

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