Symptoms
- The error message is received when attempting to manage (update the password for or remove) a mailbox using Plesk:
- Refresh Usage Stats fails under Domains > example.com > Email Addresses and Disk Usage is shown incorrectly
- The affected mailbox is missing under MailEnable > Messaging Manager > Post Offices > example.com
- One of the errors below is observed:
Unable to remove the mail names: mailmng failed: MEAOPO.Mailbox.GetMailbox failed
MEAOPO.Mailbox.RemoveMailbox failed
MEAOAM.AddressMap.RemoveAddressMap failed for domainexample.com [example.com]
MEAOPO.Mailbox.GetMailbox failed
at (MailEnable::MailEnableMailName::MailEnableMailName line 92)
at execute console command --set-password(vconsoleapp::start line 128)
at execute "C:\Program Files\SWsoft\Plesk\admin\bin\mailmng.exe"
--set-password "--domain-name=example.com" "--mailname=jdoe"
--password=stereotype"(vconsoleapp::run line 138) Execute file name: C:\Program Files\Plesk\admin\bin\mailmng.exe
external error: mailmng failed: Loaded Postoffice Configuration Provider (MEAIPO.DLL) MEAOPO.Mailbox.GetMailbox failed
Message mailmng failed: Loaded Postoffice Configuration Provider (MEAIPO.DLL) MEAOPO.Mailbox.GetMailbox failed
Unable to delete some of the selected e-mail addresses
external error:
mailmng failed: MEAOPO.Mailbox.GetMailbox failed at (MailEnable::MailEnableMailName::MailEnableMailName line 95) at execute console command --get-mailbox-size(vconsoleapp::start line 122) at execute "E:Program Files (x86)ParallelsPleskadminbinmailmng" --get-mailbox-size "--domain-name=example.com" "--mailname=jdoe"(vconsoleapp::run line 139) (Error code 1)
Cause
MailEnable misconfiguration
Resolution
Note: if direct RDP access to the server is not possible, contact server administrator for further assistance.
-
Connect to the server via RDP.
- Open Command Prompt as Administrator:
- Run the following command:
C:> plesk repair mail example.com