Plesk

Unable to install a Let’s Encrypt certificate: Order’s status (“pending”) is not acceptable for finalization or No order for ID

  • Dmitry Bystrov

    • Symptoms

    Cause

    Product issue:

    Resolution

    Please consider updating your server:

    Workaround

    Plesk for Linux

    1. Connect to the Plesk server via SSH

    2. Search for the JSON file which contains the Let's Encrypt order in the /usr/local/psa/var/modules/letsencrypt/orders folder:

      # egrep -Ril example.com /usr/local/psa/var/modules/letsencrypt/orders
      /usr/local/psa/var/modules/letsencrypt/orders/**c92788fed3b07d20e4ad823731285d30f0c88dcb.json
      **

      Note: replace the example.com with the name of the affected domain.

    3. Remove the JSON file retrieved with the previous command:

      # rm /usr/local/psa/var/modules/letsencrypt/orders/c92788fed3b07d20e4ad823731285d30f0c88dcb.json

    4. Reissue the Let's Encrypt certificate

    Plesk for Windows

    1. Connect to the Plesk server via RDP

    2. Start a command prompt as Administrator

    3. Search for the JSON file which contains the Let's Encrypt order in the %plesk_dir%varmodulesletsencryptorders folder:

      C:> findstr /M example.com "%plesk_dir%varmodulesletsencryptorders*"
      C:Program Files (x86)Pleskvarmodulesletsencryptorders**1eda6b4e824a9ddcf4d0f43b6b3b9600b76344b6.json
      **

      Note: replace the example.com with the name of the affected domain.

    4. Remove the JSON file retrieved with the previous command:

      C:> del "%plesk_dir%varmodulesletsencryptorders1eda6b4e824a9ddcf4d0f43b6b3b9600b76344b6.json"

    5. Reissue the Let's Encrypt certificate

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