Unable to change Service Plan or Sync a Subscription in Plesk: The plan was not applied because of problems with the following functionality: Domain Service Web not exists

Dmitry Bystrov

12 months ago

Symptoms

When trying to synchronize or switch a subscription between Service Plans the following error occurs:

The plan was not applied because of problems with the following functionality: Domain Service Web not exists: domain=example.com, id=10
Some of the domains of the Service Plan do not have web hosting, e.g. they are used for mail.

Cause

This is a Plesk bug with ID #PPPM-13136: "Unchecked 'Log rotation management' option in service plan causing unsynced subscriptions if they contain domains without hosting".

Resolution

Until the fix is available please consider using the following:

Workaround

Log in to Plesk.
Navigate to Service Plans > 'Service Plan name' > Permissions.
Select the "Log rotation management" check box and click Update & Sync:

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