Unable to access subscription: There is no IP address in the pool

Symptoms

• Subscriptions > example.com is not accessible. The following error is shown instead:

  external error:
  There is no IP address 203.0.113.2 in the pool.
  Message There is no IP address 203.0.113.2 in the pool.
  File IPPoolManager.php
  Line 283
  Type PleskIPPoolException

• IP address exist on the server - it is shown in the output of the command below:

  On Linux:

  # ip a | grep 203.0.113.2
  inet 203.0.113.2/25 brd 192.64.74.255 scope global eth0

  On Windows:

  C:> ipconfig | findstr "203.0.113.2"
  IPv4 Address. . . . . . . . . . . : 203.0.113.2

Cause

The root cause is under investigation.

Resolution

1. Connect to the server via SSH / RDP and open cmd.exe as Administrator.

2. Update the IP address and set the same one for the subscription:

   # plesk bin subscription -u example.com -ip 203.0.113.2

   Note: This new IP address will be assigned to all domains in this subscription.