Symptoms
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Unable to access protected web-statistics page of a domain using valid login credentials of a Plesk admin/reseller/customer: The page keeps prompting for credentials or the following error message appears:
Unauthorized
Access is denied due to invalid credentials.
HTTP Error 401.4 - Unauthorized
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One of the following error messages appears on the Logs page (Domains > example.com > Logs):
AH01617: user john_doe: authentication failure for "/plesk-stat/webstat-ssl": Password Mismatch
user john_doe not found: /plesk-stat/webstat-ssl/
Cause
Plesk admin/reseller/customer login credentials are used instead of FTP user credentials or protected directory user.
To access protected web-statistics page, FTP login credentials must be used.
Resolution
Create a new user or change the password of an existing user at Domains > example.com > Password-Protected Directories > /plesk-stat.
