Smart Update of WordPress Toolkit in Plesk fails: Connection timed out.

Dmitry Bystrov

12 months ago

Symptoms

Smart Update of WordPress Toolkit in Plesk fails:

Smart Update could not connect to the website to fetch the sitemap. Connection timed out.
It's not possible to load the website locally:

# curl https://www.example.com
curl: (7) Failed to connect to www.example.com port 443: Connection timed out
Plesk is behind the NAT

Cause

A routing issue in the private network.

Resolution

Contact the network administrator to address it.

As a workaround add the website with the private server IP to the hosts file:

Connect to the server via SSH.
Edit file /etc/hosts using Vi:

# vi /etc/hosts
Add the line below at the end and save the changes:

192.0.2.2 example.com www.example.com

Where 192.0.2.2 is the private IP address of the server.

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