MySQL Process List in Plesk does not work: Request failed with status code 500

Dmitry Bystrov

10 months ago

Symptoms

On a Plesk Obsidian for Linux server, the following error is shown in the menu Tools & Settings > Assistance and Troubleshooting > MySQL Process list (Beta):

Request failed with status code 500

Issue is caused by bug with ID PPPM-11086, which is planned to be fixed in product future updates.

Apply the following workaround if the server was affected by this bug:

Connect to the server via SSH
Back up the Plesk database:

# plesk db dump psa > psa.backup.sql
Configure the value of the admin_password for the local MySQL server with 8 asterisks:

# plesk db "update DatabaseServers set admin_password='********' where id = 1"

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