Symptoms
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Emails can not be received/sent on a Plesk server.
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In the Event Viewer > System the following error can be found:
The MailEnable SMTP Connector service terminated unexpectedly. It has done this 3 time(s).
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In Event Viewer > Application the one below:
Faulting application name: MESMTPC.EXE, version: 1.0.0.59, time stamp: 0x606d0050
Faulting module name: MSVCR90.dll, version: 9.0.30729.8387, time stamp: 0x51ea1bbd
Exception code: 0x40000015
Fault offset: 0x0000000000042686
Faulting process id: 0x1ba8
Faulting application start time: 0x01d7901bd812cbd8
Faulting application path: C:Program Files (x86)PleskMail ServersMail EnableBin64MESMTPC.EXE
Faulting module path: C:WindowsWinSxSamd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.8387_none_08e793bfa83a89b5MSVCR90.dll
Report Id: a65333d9-fc48-11eb-80f1-005056bbec6f
Faulting package full name:
Faulting package-relative application ID:
Cause
Due to the faulting module, MailEnable SMTP Connector service enters the Stopped state, and email can not be processed. It can be checked in Tools & Settings > Services Management.
Resolution
Contact MailEnable Support for further investigation of the issue.
As a workaround:
- Log into Plesk.
- Go to Tools & Settings > Services Management.
- Start the MailEnable SMTP Connector service by pressing on the Start the service button:
