AWStats page does not display images on Plesk server: AH01630: client denied by server configuration

Symptoms

• AWStats page does not display images and graphs.

• FireBug shows 404 Not Found error for all images.

• The following errors could be found in /var/www/vhosts/system/example.com/logs/error_log:

  [authz_core:error] [pid 6138] [client 203.0.113.2:1505] AH01630: client denied by server configuration: /usr/share/awstats/wwwroot/icon/browser/unknown.png, referer: https://example.com/plesk-stat/webstat/current/index.html
  [authz_core:error] [pid 6125] [client 203.0.113.2:1506] AH01630: client denied by server configuration: /usr/share/awstats/wwwroot/icon/browser/pdaphone.png, referer: https://example.com/plesk-stat/webstat/current/index.html

• Fail2ban bans IP addresses that try to access files mentioned in errors.

Cause

The incorrect document directory path is configured for AWStats.

---

Custom Nginx directives preventing images from being served properly.

Resolution

1. Connect to the server via SSH.

2. Check the AWSTATS directives in the /etc/psa/psa.conf file and correct them as follows (if necessary):

   Debian/Ubuntu

   AWSTATS_ETC_D /etc/awstats
   AWSTATS_BIN_D /usr/lib/cgi-bin
   AWSTATS_TOOLS_D /usr/share/awstats/tools
   AWSTATS_DOC_D /usr/share/awstats

   CentOS 7/8

   In Plesk version 18.0.45 and earlier:

   AWSTATS_ETC_D /etc/awstats
   AWSTATS_BIN_D /var/www/cgi-bin/awstats
   AWSTATS_TOOLS_D /usr/share/awstats
   AWSTATS_DOC_D /var/www/html/awstats

   In version 18.0.46 and newer:

   AWSTATS_ETC_D /etc/awstats
   AWSTATS_BIN_D /usr/share/awstats/wwwroot/cgi-bin
   AWSTATS_TOOLS_D /usr/share/awstats/tools
   AWSTATS_DOC_D /usr/share/awstats/wwwroot

3. Run the following command to update AWStats configuration values in Plesk database:

   # plesk sbin packagemng -sdf

4. Recreate configuration files for webserver:

   # plesk repair web -domains-only

   Note: Depending on the number of websites hosted on your server execution of this utility may take some time and Apache will be restarted.

   Note: If there are custom Nginx directives used, make sure that they do not prevent images from being served properly.