A website hosted in Plesk shows 500 Internal Server Error: Option FollowSymLinks not allowed here

Symptoms

• A website is not accessible with the following error message in a web-browser:

  500 external Server Error.

• The following error message appears on the logs page in Plesk at Domains > example.com > Logs:

  [core:alert] /var/www/vhosts/example.com/httpdocs/.htaccess: Option FollowSymlinks not allowed here

  ---

  [core:alert] /var/www/vhosts/example.com/httpdocs/.htaccess: Option All not allowed here

Cause

The option Restrict the ability to follow symbolic links is enabled at Domains > example.com > Hosting & DNS > Apache & nginx Settings.

Resolution

1. Log in to Plesk.

2. Go to Domains > example.com > Hosting & DNS > Apache & nginx Settings.

3. Disable the option Restrict the ability to follow symbolic links.

4. Apply the changes.

   Note: To manage this option for all domains in Plesk, visit this KB article.

   

   Note: The option can also be adjusted in the .htaccess file. Find the .htaccess file in the httpdocs directory of the domain and change the option Options All -Indexes to Options -Indexes to remove the error *Option All not allowed here*