Creating Link to Compose Email Message

You can modify the link to Plesk support, so that after clicking the
Tools & Utilities > Support button in Server Administration
Panel, your customers are offered to compose an email with your support
address already specified in the address line. The customer’s contact
details and server information will be automatically collected and
included in the message body.

You can customize the link to Plesk support by specifying your email
address in the support_url parameter of the psa.misc table of
the Plesk’s database.

To make the Support button of the Server Administration Panel open the
page for composing email with your support email address, follow these
steps:

1. Connect to the Plesk’s database (psa).

2. Run the following query:

   • If the support_url parameter is absent, run:

     insert into misc(param, val) values('support_url', 'mailto:yoursupport@example.com')
     

   Where ‘yoursupport@example.com’ is the email address where you want
   your customers’ support requests to be sent.

   • If the support_url parameter already exists, run:

     update misc set val = 'mailto:yoursupport@example.com' where param = 'support_url'
     

   Where ‘yoursupport@example.com’ is the email address where you want
   your customers’ support requests to be sent.