Website redirects to Plesk login page

Symptoms

• The website example.com hosted on Plesk redirects to the Plesk login page when accessed via HTTPS (by URL https://example.com)

• The URL is not customized in Plesk > Tools & Settings > Customize Plesk URL:
  Plesk-hosted website redirects to Plesk login page when opened via HTTPS

• The Full hostname is set as example.com in Tools & Settings > Server Settings

Cause

The web server treats queries to example.com as queries to Plesk URL because of the same hostname for the server.

Resolution

Change the server’s hostname:

1. Log in to Plesk

2. Go to Tools & Settings > Server Settings

3. Set a new name in the field Full hostname:

   

Note: The hostname should be FQDN. To access Plesk URL via hostname this hostname should resolve globally to the server’s IP.