Warning during subscription creation: The subscription is not synchronized with the service plan due to the following issues:stat_ttl.

Symptoms

• The subscription example.com is created with the following warning:

  PLESK_WARN: The subscription is not synchronized with the service plan due to the following issues:stat_ttl.

• The ExamplePlan service plan is assigned to the example.com subscription.
• In an attempt to press the Update & Sync in Plesk > Service Plans > Hosting Plans > ExamplePlan, the process fails with the error below:

  PLESK_ERROR: The value for “Retain web and traffic statistics” in service plans cannot be less than the value for “Retain web and traffic statistics” in Tools & Settings > Server Settings. Specify an integer number greater than or equal to X.

Cause

The value that is set to Retain web and traffic statistics for X months option on the service plan level is less than the value for Retain web and traffic statistics for X months option that is set on the server-wide level.

Resolution

1. Log into Plesk.
2. Go to Service Plans > Hosting Plans> ExamplePlan > Logs & Statistics.
3. Set Retain web and traffic statistics for to the same or higher value as in Tools & Settings > Server Statistics Settings > Retain web and traffic statistics for.
4. Scroll down and press the Update & Sync button to apply the changes.