Symptoms
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Unable to upload a file using an web application or webmail, the following error is shown:
An error occurred!
File upload failed -
On uploading a big file via WordPress administrator interface, the following error is shown:
Unexpected response from the server. The file may have been uploaded successfully. Check in the Media Library or reload the page.
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The following error can be seen in the browser’s console:
413 Request Entity Too Large
Cause
Webserver limits maximum filesize to be uploaded.
Resolution
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Adjust the following settings of PHP handler assigned to the domain in Tools & Settings > PHP Settings > X.X.XX FPM application in php.ini tab:
post_max_size 2000m
upload_max_filesize 2000m -
Perform the following steps depending on the webserver serving PHP handler in Tools & Settings > example.com > PHP Settings
For case PHP is served by nginx
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Connect to the server via SSH.
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Add the following directives to
/usr/local/psa/admin/conf/panel.inifile using ‘vi’ utility to customize Plesk defaults:[webserver]
nginxClientMaxBodySize = 2000mIf there is no
/usr/local/psa/admin/conf/panel.inifile, create it from the sample file:# cp /usr/local/psa/admin/conf/panel.ini.sample /usr/local/psa/admin/conf/panel.ini
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Rebuild web server configuration files:
# plesk repair web -server
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Reload nginx:
# service nginx reload
For case PHP is served by Apache
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Backup the main Apache configuration file:
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On RedHat/CentOS/CloudLinux operating systems:
# cp /etc/httpd/conf/httpd.conf{,.orig}
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On Debian/Ubuntu operating systems:
# cp /etc/apache2/apache2.conf{,.orig}
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Open the file from step 2. and add or modify the parameter
LimitRequestBodyto the required value in bytes, for example:LimitRequestBody 2147483647
Note: The maximum value of the parameter LimitRequestBody is 2147483647 (2 gigabytes).
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Reload Apache configuration to apply changes:
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On RedHat/CentOS/CloudLinux operating systems:
# service httpd reload
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On Ubuntu/Debian operating systems:
# service apache2 restart
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