Knowledge Base

Unable to start named/named-chroot: zone example.com has no address records, bad zone

When starting the DNS Server (BIND) service at Tools & Settings > Services management, the operation fails with:

Unable to start service: Unable to manage service by dnsmng: (‘start’, ‘dns’). Error:
When starting the BIND DNS service from an SSH console, the operation fails with:

# systemctl status named-chroot.service
<…>
named-checkconf[7833]: zone example.com/IN: loaded serial 1501115404
systemd[1]: named-chroot.service: control process exited, code=exited status=1
systemd[1]: Failed to start Berkeley Internet Name Domain (DNS).
systemd[1]: Unit named-chroot.service entered failed state.
systemd[1]: named-chroot.service failed
The following error message appears in /var/log/messages or in the output of named configuration file syntax checking tool:
- on CentOS/CloudLinux 7:
  
  # /usr/sbin/named-checkconf -t /var/named/chroot -z /etc/named.conf
- on Debian/Ubuntu-based distributions:
  
  # /usr/sbin/named-checkconf -t /var/named/run-root -z /etc/named.conf
  
  zone 0.0.127.IN-ADDR.ARPA/IN: loaded serial 20010622
  zone example.com/IN: NS ‘ns1.example.com’ has no address records (A or AAAA)
  zone example.com/IN: NS ‘ns2.example.com’ has no address records (A or AAAA)
  zone example.com/IN: not loaded due to errors.
  _default/example.com/IN: bad zone
  zone example.net/IN: has no NS records

Some DNS records are missing for the domain from the message.

Apply one of the following solutions:

Log in to Plesk.
Go to Domains > example.com > DNS Settings.
Add the missing NS/A record or click on Reset to Default to set default settings

Note: To adjust DNS for multiple/all domains at once, add the missing entry at Tools and Settings > DNS Template and click Apply DNS Template.