Unable to set up Amazon S3 Backup in Plesk: BucketAlreadyOwnedByYou (client): Your previous request to create the named bucket succeeded and you already own it

Symptoms

• When setting up the Amazon S3 Backup extension with a new AWS account in Plesk at Domains > example.com > Backup Manager > Remote Storage Settings > Amazon S3 Backup, the operation fails with the following error message:

  PLESK_ERROR: BucketAlreadyOwnedByYou (client): Your previous request to create the named bucket succeeded and you already own it.

• The Amazon S3 Bucket was created in the non-US region.

• The new AWS account was created and granted proper permissions as in this documentation page.

Cause

This is a Amazon S3 Backup extension bug with ID EXTPLESK-1538, which will be fixed in future extension updates.

Resolution

As a workaround, clean up Amazon S3 credentials cache from Plesk (psa) database

1. Connect to the Plesk server via SSH.

2. Create a backup of the Plesk database:

   # plesk db dump psa > psa.sql

3. Replace example.com with your subscription name and run the command to get the subscription ID:

   # plesk db “SELECT id,displayName FROM domains WHERE displayName = ‘example.com‘”

   +—-+————-+
   | id | displayName |
   +—-+————-+
   | 15 | example.com |
   +—-+————-+

4. Delete the Amazon S3 credentials cache for the subscription using the ID from the above step:

   # plesk db “DELETE FROM dom_param where param = ‘ext-s3-backup-credentials’ and dom_id = 15“

5. Set up the Amazon S3 credentials at Domains > example.com > Backup Manager > Remote Storage Settings > Amazon S3 Backup.