Unable to open Plesk on Windows Server: A default document is not configured for the requested URL

Symptoms

• Plesk is not accessible with the following error message a web-browser:

  PLESK_INFO: Server Error 403 Forbidden

• When logging in to Plesk directly from the Windows server, the following error message is shown in a web-browser:

  PLESK_INFO: HTTP Error 403.14 – Forbidden
  The Web server is configured to not list the contents of this directory.
  Most likely causes:
  A default document is not configured for the requested URL, and directory browsing is not enabled on the server.

Cause

The index.php file is absent in the folder %plesk_dir%adminhtdocs.

Resolution

1. Connect to the Plesk server via RDP.

2. Download and unpack the .zip file:

   • for Plesk Obsidian

   • for Plesk Onyx 17.8

   • for Plesk Onyx 17.5

     Note: For other Plesk versions, please contact Plesk Technical Support.

3. Put the downloaded file to %plesk_dir%adminhtdocs.