Knowledge Base

Unable to open Plesk File Manager on Windows server: Path is not allowed

Symptoms

The following error is shown under Domains > example.com > File Manager page:

SERVER ERROR
500
Unable to find the directory C:Inetpubvhostsexample.com: Path is not allowed

Cause

Plesk is loading the incorrect path from the HTTPD_VHOSTS_D option specified in the Windows registry.

Resolution

Note: default vhosts path is C:Inetpubvhosts but it can be different if it was previously customized.

Connect to the server via RDP.
Open the Windows registry by pressing WIN+R combination and typing Regedit.
Navigate to HKEY_LOCAL_MACHINESOFTWAREWOW6432NodePLESKPSA ConfigConfig folder.
Change the HTTPD_VHOSTS_D option to C:Inetpubvhosts and save the changes.

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