Unable to open Grafana extension in Plesk: stderr: Grafana: Unexpected status SEVICE_PAUSED in response to START control

Symptoms

• Unable to open Grafana extension at Plesk > Extensions > Grafana or Plesk > Advanced Monitoring; The following error is shown:

  PLESK_ERROR: An error occurred while starting the Grafana service: Execution extension has failed with exit code 3, stdout: Execution nssm.exe has failed with exit code 1, stdout: Grafana: STOP: The operation completed successfully. , stderr: Grafana: Unexpected status SEVICE_PAUSED in response to START control., stderr:

• Trying to restart the service at Windows > Start > Run > type services.msc fails with the following error and the service is put to Paused state afterwards:

  Windows could not start the Grafana service on Local Computer.
  The service did not return an error. This could be an internal Windows error or an internal service error.
  If the problem persists, contact your system administrator.

Cause

Unclear.

Resolution

1. Connect to the server via RDP;

2. Go to Start > Run > type services.msc to open Service Management;

3. Right-click on Grafana service and Stop it.

4. Log into Plesk;

5. Go to Extensions > My Extensions > Grafana > click More > Remove:

   

6. Reinstall the Grafana Extension at Extensions > search for Grafana > Get it Free.