Symptoms
-
Unable to log in to RoundCube:
Connection to storage server failed.
-
The Dovecot service is down with the error:
# systemctl status dovecot.service
dovecot.service – Dovecot IMAP/POP3 email server
Active: failed (Result: exit-code)
…
doveconf: Fatal: Error in configuration file /etc/dovecot/conf.d/14-plesk-sni-mail.example.com.conf line 7: ssl_cert: Can’t open file /usr/local/psa/var/certificates/scfefbDGW: No such file or directory
Cause
Certificate misconfiguration.
Resolution
-
Go to Domains > example.com > Mail Settings
-
Set the value of SSL/TLS certificate for mail if it is not specified.
- Click the OK button. Also you may set mail certificate under Domains > example.com > SSL/TLS Certificates > Advanced Settings > Secure Mail.
-
Start the dovecot service:
# service dovecot start