Symptoms
-
An attempt to install Plesk license returns the following error:
PLESK_INFO: Key Update Status
No properly formed ip addresses -
Connection via telnet to
ka.plesk.com
and its IP addresses (195.214.233.80, 195.214.233.81, 195.214.233.82) over the ports 5224 and 443 is successful:C:> telnet ka.plesk.com 5224
Trying 195.214.233.80…
Connected to ka.plesk.com. -
The following command shows no output:
C:> “%plesk_bin%ifmng.exe” –list
-
Network configuration shows no IP on Ethernet network adapter:
C:>ipconfig /all
…
Ethernet adapter Ethernet:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Intel(R) 82579LM Gigabit Network Connection
Physical Address. . . . . . . . . : XX-XX-XX-XX-XX-XX
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Cause
Network configuration without IP in Ethernet adapter is not supported by Plesk.
Resolution
To fix the issue configure at least one IP on the Ethernet network adapter or contact a Network administrator to handle the task.