Unable to install Plesk license: Key Update Status: No properly formed ip addresses

Symptoms

• An attempt to install Plesk license returns the following error:

  PLESK_INFO: Key Update Status
  No properly formed ip addresses

• Connection via telnet to ka.plesk.com and its IP addresses (195.214.233.80, 195.214.233.81, 195.214.233.82) over the ports 5224 and 443 is successful:

  C:> telnet ka.plesk.com 5224
  Trying 195.214.233.80…
  Connected to ka.plesk.com.

• The following command shows no output:

  C:> “%plesk_bin%ifmng.exe” –list

• Network configuration shows no IP on Ethernet network adapter:

  C:>ipconfig /all
  …
  Ethernet adapter Ethernet:
  Media State . . . . . . . . . . . : Media disconnected
  Connection-specific DNS Suffix . : home
  Description . . . . . . . . . . . : Intel(R) 82579LM Gigabit Network Connection
  Physical Address. . . . . . . . . : XX-XX-XX-XX-XX-XX
  DHCP Enabled. . . . . . . . . . . : Yes
  Autoconfiguration Enabled . . . . : Yes

Cause

Network configuration without IP in Ethernet adapter is not supported by Plesk.

Resolution

To fix the issue configure at least one IP on the Ethernet network adapter or contact a Network administrator to handle the task.