Symptoms
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Unable to install a Symantec SSL certificate Domains > *.example.com > Symantec SSL > click Order due to one of the following errors:
PLESK_ERROR: Something went wrong with your order. Please double check configuration parameters. The parameter ‘domain’ has improper value
PLESK_ERROR: Something went wrong with your order. Please double check configuration parameters. Valid contract not found
-
The following rows can be found in the
/var/log/plesk/panel.logfile with enabled debug logging:Detail: Error creating new authz :: Invalid character in DNS name
ERR [panel] Something went wrong with your order. Please double check configuration parameters.The parameter 'domain' has improper value
INFO [extension/symantec] SymantecPartnerModelResponseResponse Object
(
. . .
[ErrorCode] => -2034
[ErrorField] =>
[ErrorMessage] => Valid contract not found
Cause
Product issue:
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#EXTPLESK-1600 “Ordering a secure site wildcard certificate from Symantec for a wildcard subdomain (for example, “*.example.com”) no longer fails.”
Fixed in:- DigiCert SSL 1.9.0 11 September 2020
Resolution
Workaround
If update is not possible for some reason you may try the following
workaround
Until fix is available the following workaround can be used:
-
Contact Licensing and Purchase support to make a refund.
-
Purchase a wildcard SSL certificate directly from Symantec and install it using instructions from this article.
