Unable to create a mailbox with the error message below:
PLESK_ERROR: SOAP failed. No additional info
PLESK_ERROR: Unable to update the mail account properties:mailmng failed:
SOAP ERROR: GetDomainInfo() failed: Error code 0x803d0010. Error
message: There was an error communicating with the endpoint
- A similar error can be found in Event Viewer > Applications and Services Logs and in
- It is not possible to send or receive mail.
- SmarterMail is used as a mail server.
In an attempt to access Tools & Settings > Mail Server Settings the following is shown:
PLESK_INFO: Operation Failed
The operation you were performing failed. You can retry the operation with our without changing its parameters.
SmarterMail service is in the stopped state.
- Log into Plesk.
- Go to Tools & Settings > Services Management.
- Start SmarterMail Service by pressing the highlighted button as on the screenshot below:
Solution using the RDP access
Log into the server via RDP.
Press the combination [Win+R] buttons.
services.mscand press the Enter button:
- Find and start the SmarterMail Service: