Unable to continue DigiCert order instructions provided by email when SSL It! extension is enabled

Symptoms

• Unable to continue DigiCert order instructions provided by email:

  Thank you for your order! To finish the issuing of your SSL certificate, follow these steps:
  Log in to Plesk.
  Go to Websites & Domains > domain name for which you have purchased the certificate > DigiCert SSL.
  Scroll down to the corresponding Orders for Domain section and click Order.

• The SSL It! and DigiCert SSL extensions are installed and enabled in Plesk > Extensions > My Extensions

• It is not possible to complete the order, only appears options to purchase a new DigiCert SSL certificate instead to complete the billed order under Plesk > Domains > example.com > SSL/TLS Certificates

Cause

This is SSL It! extension bug ID #EXTSSLIT-361 which will be fixed in future Plesk updates.

Resolution

As a workaround:

1. Log in to Plesk GUI

2. Go to Extensions > My Extensions > SSL It! extension > More > Disable

3. Go to Domains > example.com > DigiCert SSL > Scroll down to the billed/ready to order > Click Order and follow the instructions to complete the order:

   

4. Once the DigiCert SSL order is completed, go to Extensions > My Extensions > SSL It! extensions > More > Enable