Symptoms
-
Unable to access Plesk File manager of domain example.com.
Warning: Permission denied -
panel.log contains error:
ERR [panel] PleskPermissionDeniedException: Permission denied. file: /usr/local/psa/admin/application/smb/controllers/FileManagerController.php line: 61 code: 0 trace: #0 /usr/local/psa/admin/externals/Zend/Controller/Action.php(133): Smb_FileManagerController->init() #1 /usr/local/psa/admin/externals/Zend/Controller/Dispatcher/Standard.php(281): Zend_Controller_Action->__construct(object of type Zend_Controller_Request_Http, object of type Zend_Controller_Response_Http, array) #2 /usr/local/psa/admin/externals/Zend/Controller/Front.php(954): Zend_Controller_Dispatcher_Standard->dispatch(object of type Zend_Controller_Request_Http, object of type Zend_Controller_Response_Http) #3 /usr/local/psa/admin/plib/Application/Web.php(39): Zend_Controller_Front->dispatch(NULL null) #4 /usr/local/psa/admin/htdocs/application.php(15): PleskApplication_Web->run() [2017-05-19 23:18:55] WARN [panel] Permission denied.
-
Webspace status for the domain in psa database is disabled (’16’):
MYSQL_LIN: select webspace_status from domains where name = ‘example.com’;
+—————–+
| webspace_status |
+—————–+
| 16 |
+—————–+
Cause
Plesk database inconsistency.
Resolution
-
Connect to the server via SSH.
-
Execute the following command to enable web-space:
# plesk bin subscription --webspace-on example.com
