Unable to access Plesk File manager: Warning: Permission denied

Symptoms

• Unable to access Plesk File manager of domain example.com.

  Warning: Permission denied

• panel.log contains error:

  ERR [panel] PleskPermissionDeniedException: Permission denied. file: /usr/local/psa/admin/application/smb/controllers/FileManagerController.php line: 61 code: 0 trace: #0 /usr/local/psa/admin/externals/Zend/Controller/Action.php(133): Smb_FileManagerController->init() #1 /usr/local/psa/admin/externals/Zend/Controller/Dispatcher/Standard.php(281): Zend_Controller_Action->__construct(object of type Zend_Controller_Request_Http, object of type Zend_Controller_Response_Http, array) #2 /usr/local/psa/admin/externals/Zend/Controller/Front.php(954): Zend_Controller_Dispatcher_Standard->dispatch(object of type Zend_Controller_Request_Http, object of type Zend_Controller_Response_Http) #3 /usr/local/psa/admin/plib/Application/Web.php(39): Zend_Controller_Front->dispatch(NULL null) #4 /usr/local/psa/admin/htdocs/application.php(15): PleskApplication_Web->run() [2017-05-19 23:18:55] WARN [panel] Permission denied.

• Webspace status for the domain in psa database is disabled (’16’):

  MYSQL_LIN: select webspace_status from domains where name = ‘example.com’;
  +—————–+
  | webspace_status |
  +—————–+
  | 16              |
  +—————–+

Cause

Plesk database inconsistency.

Resolution

1. Connect to the server via SSH.

2. Execute the following command to enable web-space:

   # plesk bin subscription --webspace-on example.com