The button “SSH/Shell access” is shown in Plesk Onyx

Symptoms

SSH/Shell-Access button at Domains > example.com does not work in Plesk Onyx:

Cause

An orphaned package of dropped since Plesk 17.0 extension left installed after an upgrade. The issue is confirmed as Plesk bug with ID PPPM-9970 and going to be fixed in future Plesk updates.

Resolution

Remove the package of extension manually:

1. Connect to the server via SSH;

2. Execute the following command in order to remove the package:

   # rpm -e –nodeps SSHTerm-0.2.2-10

3. Refresh information about installed Plesk components:

   via CLI:

   # plesk sbin packagemng -sdf

   via GUI:

   go to Plesk > Tools & Settings > Server Components and click Refresh