Why a subscription gets suspended or disabled without a clear reason when ...
- it has unlimited resources or the limits of its resources weren't reached?
- its expiration date is not set or it has not expired yet?
Note: The following instructions are only available for Plesk Administrator. In case the options are not available, please contact your service provider.
Going to Tools & Settings > Action Log > Download, the following logs can be seen:
203.0.113.2 johndoe [2018-02-24 04:31:24] 'Update Domain Status' ('Domain Name': 'example.com' => 'example.com', 'Status': '0' => '16', 'Extended status of domain': 'active' => 'suspended'...)
According to the Plesk Action Log, the subscription was suspended manually by
johndoeuser, which is an additional administrator in the Plesk server:
- Subscription status 0 stands for "Enabled"
- Subscription status 16 stands for "Suspended by admin"
How to get the list of actions that have been done in Plesk
How to fetch Plesk Action Log using the command line
What do the domain status codes in Plesk mean?