Servers RDP over Plesk doesn’t work: blank page is shown

Symptoms

• Servers RDP over Plesk in Tools & Setting > Remote Desktop doesn’t work: blank page is shown.
• Windows Server 2016 is used on the Plesk server.

Cause

ActiveX support is not configured on the client computer or on the server.

Resolution

1. On the client computer use any browser with the ActiveX support, e.g. IE 11 or IE 10 or 9 and lower or Chrome with the IETab add-on.

2. Set sufficient ActiveX permissions for the client computer in Internet Explorer > Settings > Internet options > Security ( https://support.microsoft.com/en-us/help/17469/ )

3. Log in to Plesk server using RDP.

4. Click on Start button, type Regedit and press Enter.

5. Change SecurityLayer and UserAuthentication to a hexadecimal zero in HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlTerminal ServerWinStationsRDP-Tcp and reboot the server.