Symptoms
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The domain’s access log in Domains > example.com > Logs > Apache access (the file is
/var/www/vhosts/example.com/logs/access_log) contains server’s IP address instead of client’s. -
rpafApache module is shown as enabled and theremoteipmodule is shown as disabled in Tools & Settings > Apache Web Server > Apache modules:
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Nginx proxy mode is enabled in Domains > example.com > Apache & nginx Settings > nginx settings.
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In Tools & Settings > Server Components, the version of the Apache is 2.4.x:
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PHP variable
$_SERVER['REMOTE_ADDR']in the website code returns the IP address of the Plesk server instead of the actual IP address of the visitor.
Cause
Apache module remoteip is disabled.
Resolution
In Plesk interface
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Go to Tools & Settings > Apache Web Server.
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In the section Apache modules, disable the module
rpaf, enable the moduleremoteipand click OK or Apply to save the changes:
In the server console
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Connect to the server using SSH.
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Enable
remoteipApache module:# plesk sbin httpd_modules_ctl –enable remoteip
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Disable
rpafApache module:# plesk sbin httpd_modules_ctl –disable rpaf
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Restart Apache:
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In CentOS, RHEL, CloudLinux:
# service httpd restart
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In Debian and Ubuntu:
# service apache2 restart
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