Knowledge Base

Server IP instead of client’s is shown in Apache access log for website hosted on Plesk server due to disabled “remoteip” Apache module

Symptoms

The domain’s access log in Domains > example.com > Logs > Apache access (the file is /var/www/vhosts/example.com/logs/access_log) contains server’s IP address instead of client’s.
rpaf Apache module is shown as enabled and the remoteip module is shown as disabled in Tools & Settings > Apache Web Server > Apache modules:

In the server console

Connect to the server using SSH.
Enable remoteip Apache module:

# plesk sbin httpd_modules_ctl –enable remoteip
Disable rpaf Apache module:

# plesk sbin httpd_modules_ctl –disable rpaf
Restart Apache:
- In CentOS, RHEL, CloudLinux:
  
  # service httpd restart
- In Debian and Ubuntu:
  
  # service apache2 restart

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