Symptoms
Scheduled remote backup to Dropbox was not created with one of the following error messages:
Unable to create remote backup. Error: Unable to export backup: Transport error: Extension transport: ext://dropbox-backup/server/: upstream connect error or disconnect/reset before headers. reset reason: local reset
Unable to create remote backup. Error: Unable to export backup: Transport error: Extension transport: ext://dropbox-backup/server/: {“error”: “external Server Error”}
Cause
Connection to the remote Dropbox storage is unstable.
Resolution
Adjust Dropbox Backup extension settings in Panel.ini Configuration File
via Plesk GUI
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Open Panel.ini Editor at Extensions > My Extensions > Panel.ini Editor > Editor
-
Append the following lines in the text editor:
[ext-dropbox-backup]
MaxResumeAttempts = 3
MaxResumeFailures = 5
PauseBetweenAttempts = 30, seconds
ShortOpsMaxResumeAttempts = 5
ShortOpsPauseBetweenAttempts = 1, seconds -
Save the changes
via SSH
-
Connect to the server via SSH
-
Open
/usr/local/psa/admin/conf/panel.inifile in text editor:# vi /usr/local/psa/admin/conf/panel.ini
-
Add the following lines to the file:
[ext-dropbox-backup]
MaxResumeAttempts = 3
MaxResumeFailures = 5
PauseBetweenAttempts = 30, seconds
ShortOpsMaxResumeAttempts = 5
ShortOpsPauseBetweenAttempts = 1, seconds
4. Save the file
