Symptoms
-
RapidSSL paid certificate has been issued but it doesn’t include
www
domain version despite the Plesk GUI shows it is supported: -
GeoTrust paid SSL certificate has been issued but it doesn’t include
www
domain version nor SAN support despite the Plesk GUI shows both are supported:
Cause
Product issue:
-
#EXTPLESK-2047 “SSL/TLS certificates from DigiCert do not support SAN. Fixed the incorrect description that said otherwise.”
Fixed in:- DigiCert SSL 1.9.1 16 October 2020
Resolution
Please consider updating your server:
Workaround
If update is not possible for some reason you may try the following
workaround
Note: Contact Licensing and Purchase support to request a refund if necessary
Issue a free Let’s Encrypt certificate including www and non-www domain versions or a wildcard certificate