Knowledge Base

RapidSSL and GeoTrust paid SSL certificates provided by SSL It! extension are not supporting www and SAN

Symptoms

RapidSSL paid certificate has been issued but it doesn’t include www domain version despite the Plesk GUI shows it is supported:
GeoTrust paid SSL certificate has been issued but it doesn’t include www domain version nor SAN support despite the Plesk GUI shows both are supported:

Cause

Product issue:

#EXTPLESK-2047 “SSL/TLS certificates from DigiCert do not support SAN. Fixed the incorrect description that said otherwise.”

Fixed in:
- DigiCert SSL 1.9.1 16 October 2020

Resolution

Please consider updating your server:

How to update Plesk extensions

Workaround

If update is not possible for some reason you may try the following

workaround

Note: Contact Licensing and Purchase support to request a refund if necessary

Issue a free Let’s Encrypt certificate including www and non-www domain versions or a wildcard certificate

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