Knowledge Base

Plesk shows an error: Session token has expired. Zend_Controller_Exception: Permission denied.#0

Error like the following appears in Plesk:

PLESK_ERROR: ERROR: Zend_Controller_Exception: Permission denied.#0 /usr/local/psa/admin/plib/vendor/plesk/zendframework/library/Zend/Controller/Plugin/Broker.php(309): PleskApplicationControllerPluginForgeryProtection->preDispatch(Object(Zend_Controller_Request_Http)) 
#1 /usr/local/psa/admin/plib/vendor/plesk/zendframework/library/Zend/Controller/Front.php(941): Zend_Controller_Plugin_Broker->preDispatch(Object(Zend_Controller_Request_Http)) 
#2 /usr/local/psa/admin/plib/pm/Application.php(99): Zend_Controller_Front->dispatch() 
#3 /usr/local/psa/admin/htdocs/modules/panel-migrator/index.php(5): pm_Application->run() 
#4 {main} (Broker.php:312) 
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PleskPermissionDeniedException: Session token has expired.
Long operations like backup creation/restore, migration or site import were performed.

Records like the following can be found in /var/log/plesk/panel.log:

ERR [panel] Forgery protection token check failed.
ERR [panel] Permission denied.#0

A sessions time, where forgery protection token stored, was exceeded. The default value is 1440

Click on a section to expand

Connect to the server via SSH
Cancel the stuck Plesk task if there is any.
Increase the PHP timeout:

# echo “session.gc_maxlifetime=86400” >> /usr/local/psa/admin/conf/php.ini
Restart the Plesk service:

# service sw-engine restart
Check if the limit was applied:
# echo ‘<?php echo ini_get(“session.gc_maxlifetime”);’ | plesk php
86400
Additionally increasing the following values might be required in /usr/local/psa/admin/conf/php.ini file:
```
max_input_time = 600
post_max_size = 2147483647
upload_max_filesize = 2147483647
```
Above are default values. They may be increased, for example to:
```
max_input_time = 6000
post_max_size = 19G
upload_max_filesize = 19G
```

Click on a section to expand

Connect to the server via RDP
Cancel the stuck Plesk task if there is any.
Increase the PHP timeout by editing C:Program Files (x86)Pleskadminconfphp.ini file and adding the line below:
```
session.gc_maxlifetime=86400
```
Open Plesk Services Monitor and restart Plesk Management Service:
Check if the limit was applied:
PS echo ‘<?php echo ini_get(“session.gc_maxlifetime”);’ | plesk php
86400
Additionally, increasing the following values might be required in C:Program Files (x86)Pleskadminconfphp.ini file:
```
max_input_time = 600
post_max_size = 2147483647
upload_max_filesize = 2147483647
```
Above are default values. They may be increased, for example to:
```
max_input_time = 6000
post_max_size = 19G
upload_max_filesize = 19G
```