Plesk Repair Kit is stuck on on checking/repairing

Symptoms

• Repair Kit extension is stuck on checking/repairing.

  

• There is a record in the Plesk database stating that the repair task is in progress:

  # plesk db “select * from ModuleSettings where value =’progress’G”
  *************************** 12. row ***************************
  name: repair_status_FileSystem
  value: progress

  but is not responding:

  # plesk db “select * from longtasks where status<>’done’ and type=’ext-repair-kit-task_repair’G”
  *************************** 1. row ***************************
  <…>
  progressStatus: error
  progressParams: a:2:{s:12:”errorMessage”;s:74:”Task is not responding: id=393, pid=24877, type=ext-repair-kit-task_repair”;s:9:”errorCode”;i:0;}
  …

Cause

Unclear.

Resolution

1. Connect to the Plesk server via SSH.

2. For security reasons, create a dump of the Plesk database:

   # plesk db dump psa > psa.sql

3. Stop the repair task by deleting its records from the Plesk database:

   • from ModuleSettings

     # plesk db “DELETE FROM ModuleSettings WHERE value = ‘progress’ AND name LIKE ‘%status_FileSystem%’;”

     # plesk db “DELETE FROM ModuleSettings WHERE value = ‘progress’ AND name = ‘repair_status_PleskInstallation’;”

   • from longtasks

     # plesk db “DELETE FROM longtasks WHERE type=’ext-repair-kit-task_repair'”

4. Repair the Plesk database:

   # plesk repair db

5. Check the Repair Kit. If some operation continues, visit this KB article.