Symptoms
License Key upload failed with the following error:
PLESK_ERROR: Error: The license key is invalid. In order to use Plesk, please obtain and install a new valid license key.
The license key is intended only for use with Parallels Plesk operating inside the following virtual environments: Parallels Virtuozzo Containers, VMWare, Microsoft Hyper-V, Xen, KVM, Parallels Server.
Cause
The Plesk service cannot execute a back-end utility or the utility is unable to change some files because of incorrect permissions.
Resolution
-
Connect to the server via SSH
-
Make sure that the following files have proper permissions and owners:
# ls -al /usr/local/psa/admin/sbin/*wrapper
—s–x— 1 root psaadm 13120 Jun 13 21:51 ./admin/sbin/mod_wrapper
—s–x— 1 root psaadm 13632 Jun 13 21:51 ./admin/sbin/wrapper -
If you see different permissions or owners, run the commands from the following article Different operations in Plesk fails with error: System error 13: Permission denied to correct them.
-
Remove the
/etc/sw/keys/registry.xml
file.# rm -f /etc/sw/keys/registry.xml
-
Log into Plesk. The
registry.xml
file will be recreated. -
If the issue persists, check the steps in the following article: The license key is intended only for use with Plesk operating inside the following virtual environments